At Mid-Columbia Medical Center, we strive to create an exceptional experience
for patients and families. Our goal is to meet or exceed your expectations
and to achieve industry-leading levels of patient satisfaction.
To ensure the best possible experience, we regularly survey patients to
learn about their experiences, and use this feedback for evaluating and
improving our performance.
Our surveys are conducted by the independent research company Press Ganey.
Surveys are sent to patients who have been seen in the following areas:
Inpatient, Outpatient, Medical Practice (clinics), Emergency Department,
and Ambulatory Surgery.
The survey results, including written comments, are monitored by our Quality
Resources team and shared with appropriate departments and the MCMC Board
Quality and Safety Committee. This ensures that our patient experience
improvement efforts are based on the results and feedback we receive.
For more information on the MCMC’s publicly reported survey results,