Spa Policies & Forms
Download Spa Health History Form
Cancellation & No-Show Policy
We respectfully ask that you provide us with a 24 hour notice of any schedule
changes or cancellation requests. Please understand that when you cancel
or miss your appointment without providing a 24 hour notice we are often
unable to fill that appointment time. This is an inconvenience to your
therapist and also means our other clients miss the chance to receive
services they need. For this reason, you will be charged a $25 service
fee for the first missed session and 50% of the service fee for each session
after that. If an appointment is missed with no notice, you will be charged
50% of the service fee.
Please arrive 15 minutes prior to your scheduled appointment time to check
in, relax and prepare for your service. For new guests, we will ask you
to complete our health questionnaire. Should you arrive late, your appointment
time may be shortened to accommodate the next guest’s appointment.
A brief health questionnaire will be given to you during your check-in
for spa services. Please indicate any health information or medical conditions
such as illness, high blood pressure, allergies, heart ailments or pregnancy.
Gift certificates are available in any dollar amount and may be purchased
by phone or at the Spa reception desk.