Billing & Financial Assistance Guide

As a not-for-profit, community hospital, Mid-Columbia Medical Center’s mission is to provide high-quality care for all our community members, regardless of their ability to pay.

How to Read Your Bill

Click here to download

instructions on how to read your MCMC hospital bill. Click here to download the instructions on how to read your MCOC bill.

Payment Arrangements

Mid-Columbia Medical Center will work with patients who need assistance paying their medical bill. Please call 541.296.7500 to speak with a payment representative.

If you are not able to pay your balance due, please contact us to arrange a payment plan.

Financial Assistance Policy & Application

MCMC offers a financial assistance program for patients who meet eligibility requirements. You may qualify for all or a portion of your balance to be lowered depending on your qualification. To inquire about eligibility or to discuss other available resources, please call our financial assistance representative at 541.296.7500.

Financial Assistance Policy English & Spanish

Financial Assistance Form English & Spanish

Financial Assistance Plain Language Summary English

& Spanish

Patient Accounts Specialists: 541.296.7504

Monday-Friday, 7 a.m.-5 p.m.

(voice mail available after hours)

  • Medicare inquiries: 541.296.7502
  • Medicaid inquiries: 541.296.7508
  • General insurance inquiries:541.296.7501
  • Workers compensation: 541.506.7723

Patient Accounts is located in the Water's Edge 2nd floor located at 551 Lone Pine Blvd, The Dalles, OR 97058

Mailing address:

Mid-Columbia Medical Center, Attn: Patient Accounts

PO Box 1580, The Dalles, OR 97058

Patient Financial Advocate: 541.296.7221

Located in the Main Lobby of our Hospital to assist low-income Oregon residents with Medicaid eligibility applications. Hours: 8 a.m.-4:30 p.m.

NOTE: If you have received services provided by a physician, including radiologist, anesthesiologist and emergency department doctor or by ambulance services, you will receive a separate bill. Please pay the appropriate provider.

Online Pay My Bill Refund Policy

In the event a customer is owed a refund due to an over-payment, once verified by MCMC, that refund will be tendered to the customer by crediting the original credit card or by mailing a check. All requests are handled in a timely manner as our goal is complete customer satisfaction. For any questions concerning a refund due or about our policy, please contact MCMC at 541-296-7504.

Mission Statement

We promise patients and families will receive exceptional medicine, compassionate care and impeccable customer service every time they interact with providers and staff.

Frequently Asked Questions

What is a co-pay? When is it due?

A co-pay, or co-payment, is the amount of money you will need to pay in addition to what your health insurance covers. This is usually listed on your insurance card.

Your co-pay is due at the time you arrive at the hospital for treatment.

We accept the following forms of payment:

  • Cash
  • Check
  • Credit/Debit card ( Visa, Discover, MasterCard or American Express)

I was in an accident at work; what do I do?

If your accident happened while you were at work, you must:

  • Report the accident to your employer as soon as possible.
  • Tell your employer that you were treated at Mid-Columbia Medical Center because of injuries from your accident.
  • Tell the hospital staff that you were in an accident at work and give them the complete name and address of your employer.

Other Things to Know

Work-related injuries:

  • Work-related injuries require that you complete very specific forms, which may be sent to you at your home. If you receive forms at home, you must fill them out completely and return them as soon as possible so the insurance companies can determine who is responsible for the bill.
  • MCMC does not enter into employer/ employee disputes over your insurance coverage

If your accident is not work-related, you must:

  • Provide a current, valid copy of your health insurance card and/or your auto insurance information.

Automobile/premise accidents:

  • Automobile injuries require that you complete very specific forms, which may be sent to you at your home. If you receive forms at home, you must fill them out completely and return them as soon as possible so the insurance companies can determine who is responsible for the bill.
  • MCMC does not enter into disputes over your insurance coverage.
  • MCMC will file a medical lien when services provided are due to an automobile accident/ premise accident. You will receive a certified letter notifying you of the medical lien.

Before I am treated at the hospital, can I get an estimate of the charges?

Yes, estimates are available upon request by calling 541.296.7668.

What if I overpaid my account?

Refunds are processed monthly. If you believe you have overpaid your account and have not received a refund, please contact us at 541.296.7500.

What if I don't have health insurance?

If you are uninsured, we will ask you to make a down payment at the time you receive services at Mid-Columbia Medical Center.

The amount of the down payment varies according to the type of services you will be receiving. Examples of down payments are:

  • Hospitalization (overnight stay) - $500
  • Outpatient Surgery - $500
  • Emergency Room/Convenient Care - $50
  • Outpatient Services (Sleep, Lab, Radiology, Cardiopulmonary and Therapy, etc.) - $50

If you are not able to make your expected down payment, we will work with you.

Patients who do not have insurance will automatically receive a self pay discount of 60.7%.

There are additional discounts for prompt payment. For more information, call 541.296.7500.

Are you eligible for Oregon Medical Assistance?
Our patient financial advocate can help you with Presumptive Eligibility determination at: 541.296.7221.

When will I receive a statement?

Statements are sent out monthly for all accounts with a balance due. If you have insurance you will be sent a statement when we determine the balance due is your responsibility.

“Please pay the amount due” upper right side section of your statement. If you are not able to pay the full amount due , please contact us, 541.296.7500, to make payment arrangements.